Support

Frequently Asked
Questions

What materials are Zelve bags made from?

Every Zelve piece is crafted from premium vegan leather, organic canvas, or sustainably sourced materials — never animal-derived.

How long does shipping take?

Standard delivery takes 7–14 business days. Express options are available at checkout.

What is your return policy?

We offer a 30-day return window on all unworn, undamaged items in original packaging.

Are Zelve bags truly eco-friendly?

Absolutely. Our bags are 100% free from animal leather and produced under ethical, sustainable conditions.

How do I care for my Zelve bag?

Wipe gently with a soft damp cloth. Store in the dust bag provided to preserve its form and finish for years to come.