Every Zelve piece is crafted from premium vegan leather, organic canvas, or sustainably sourced materials — never animal-derived. Our hardware is cast in solid brass and hand-polished. Our linings are made from undyed organic cotton canvas, chosen for breathability and longevity.

Absolutely. Our bags are 100% free from animal leather and produced under ethical, sustainable conditions. We work with tanneries that use vegetable-dye processes, free from harmful chromium. We are not a perfect company — but we are a deliberate one.

Wipe gently with a soft damp cloth. Avoid prolonged exposure to direct sunlight or moisture. Store in the dust bag provided to preserve its form and finish. For deeper conditioning, use a plant-based leather conditioner. Every Zelve bag comes with a care card detailing specific guidance for your piece.

Standard delivery takes 7–14 business days. Express options are available at checkout. Once your order has been dispatched, you will receive a shipping confirmation email with your unique tracking number.

We offer a 30-day return window on all unworn, undamaged items in original packaging. To initiate a return, contact our concierge team at support@zelve.store with your order number and reason for return.

Yes — Zelve ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Import duties and taxes may apply depending on your country and are the responsibility of the recipient.

Every Zelve piece comes with our lifetime care promise — free repairs and free conditioning for the life of the bag. Because the best luxury is the kind that lasts. Simply contact our team with your order details and we will arrange everything.

Every Zelve order arrives with complimentary dust storage, a care card with material-specific guidance, and tissue wrapping. We do not use excessive packaging — everything is recyclable or reusable.

Our concierge team is available Monday – Friday, 9am – 6pm GMT. Reach us at support@zelve.store and we endeavour to respond within one business day. Your experience with Zelve should be as refined as the pieces we create.